Please read our returns policy prior to purchasing from Expert in order to familiarise yourself with our policies on returns, refunds, repairs and your legal rights.
We also recommend you inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied, ensuring that all products are of acceptable quality and are as described. If you’re unhappy with your purchase, please let us know. Unless faulty, this must be within 14 days.
You can return a product to AutoAir under:
Right Of Withdrawal (Cooling Off);
Where a product is DOA (Dead on Arrival);
For repair or replacement within the applicable warranty period;
Or when AutoAir has delivered the wrong product to you.
All returns to AutoAir require the completion of a RMA request form from your [account menu] or by filling out the RMA request form from your [account menu] and emailing it to us. You will be advised as to whether your return has been authorised or denied, and given further instructions on returning the product. In some cases the customer will be required to contact the manufacturer directly to authorise a return. AutoAir will advise customers in the event of such cases. RMA processing generally take between 1-4 business days depending on the manufacturer but can take longer for certain products.
Returning a product
- 1. Log into your account and click on “My Account” on the top right of the page to enter your account menu.
- 2. Under Account Options click on “Return a Product”.
- 3. Fill in the return application form and submit.
Please note any items returned incorrectly as faulty or faulty due to user physical damage under dead on arrival or warranty terms will incur a €20 ex vat charge excluding all delivery cost. Please contact us on firstname.lastname@example.org if you are unsure if your item is faulty.